Most orders are shipped within 1-2 working days, however at busy times in the indoor growing calendar (January to March and September to November) it can take slightly longer. All orders are shipped on a next day courier service – you will be informed via email or SMS the evening your order leaves us so you know to expect it the next day. On the morning of delivery you will get another SMS or email informing you of the expected delivery time. Please allow up to 7 working days for delivery – you can check the status of your order at anytime by logging in to your account.
We’ll help you all the way to the checkout and beyond. If you hit any hurdles or have any pressing questions then we’re only ever a phone call or shop visit away. We’re renowned for our on-going commitment to our customers and we ensure your experience with us is much more than just purchasing products.
****If you have an urgent requirement for an order, please contact us before placing your order and we will try our best to accommodate your wishes****.
Standard delivery to the UK Mainland (excluding Scottish Highlands & Islands) is charged at a flat rate of just £5.95 per order regardless of the size of the order.
All other destinations are charged at the prices shown above for each 30 kilo box; please check the Total Weight line in your shopping basket as you add items to calculate your shipping charge. If more than one box is needed to ship your order (i.e. if the total weight of your order exceeds 30 kg), the system will automatically add the extra delivery charges as required.
Delivery to a Postal Address
Deliveries are normally sent using DPD Local or Parcelforce courier services, and a signature will be required on delivery. If you are not at home when the courier calls, a card will be left with details about how to reschedule your delivery.
Delivery to an DPD Local Depot
Customers paying cash directly into our bank account are able to collect their orders from DPD Local depots, goods are held for up to 5 working days from the date of dispatch then are returned to us. If this happens, we reserve the right to charge again to ship the goods back out to you. ID will be required before the depot will release your order.